FAQ
An escape room is a live puzzle experience where you and your team work together to solve a series of puzzles in order to ultimately solve a mystery and escape the room within 60 minutes.
We’re a premium product; our games are our own, and in bigger explorable spaces (meaning higher rents and rates reflected in your ticket price). We also provide a dedicated Games Master who is watching your game, and only your game (and never mix you with strangers). It’s the Know Escape difference, it’s one of the reasons why we have thousands of five star reviews.
Comfortable clothing is recommended.
You might jump, but then you’ll laugh. We want you have fun and would never put you in danger!
The games are built in reasonably spacious areas, there may however be less spacious elements to the games. If you would like to come and see the space before booking please let us know and we can arrange a visit beforehand.
This age may vary between our games. Any players under 16 must be accompanied by an adult (18 or over).
You have 60 minutes to escape the room.
If you fail to escape within 60 minutes the gamesmaster will let you out. You are more than welcome to come back and try again at any time.
This varies game to game. Please check the game info for further details.
If you are going to be late please phone us on 01621 488 048 to let us know. Where possible we will try and make sure your game is the full 60 minutes, however we may need to shorten your game depending how late you are.
If you are more than 15 minutes late we may have to cancel your game. Unfortunately you will not be eligible for a refund.
Unfortunately not. All sales are final. Please be aware our game is a live experience. Once the booking has been confirmed refunds and cancellations are not accepted. If you can’t make your booking please contact us as soon as possible (within 48 hours at the latest) and we will do our best to reschedule your game.
All will be explained when you arrive.
You may be asked for ID as part of proof of purchase on arrival.
Yes. All bookings are made via our booking service (Resova.com) and payments are processed by our payment provider (Squareup.com).
Our venue is not suitable for those who can not safely leave the venue in an emergency situation unaided Please contact us for further details before booking.
Please contact us using the contact form below or by email to find out more. Please be aware you may be asked for ID.
You should arrive 15 minutes before your booked time. This allows for any questions you may have to be answered an a pre-game briefing.
In short no, we work to keep our games a surprise for everyone who comes to play.
You are welcome to bring drinks with you however they cannot be taken in the room. Alternatively we have a selection of cold drinks available for purchase.
Please contact us before you book to discuss whether your needs can be met. We do not think anything in the room will be a problem to most people, but want to make sure you are safe at all times.
You are competing to be the fastest team to escape our rooms.
The terms and conditions can be found here.
